FAQ

We strongly do not recommend hospital deliveries. New Mum’s are often sent home very quickly, and gifts often arrive after Mum has left creating issues for the new Mum. For hospital deliveries into the capital cities (with express post) you’ll need to allow around 4 business days or longer. Australia Post will generally deliver in 1 to 2 business days, but a lot of hospitals collect their packages from the local post office which adds another day.

If you do want a hospital delivery, we will go ahead with it but please note that we can’t help with returning or redirecting a gift if the new Mum is no longer at the hospital.

Yes, if we receive an order for two or more items with the same baby’s name, we will pack all these items into one big gift box. Ready for you to give without having to repack.

No. No invoice or any documents showing the price will be sent with the gift you order. So, if you send the baby gift directly to the recipient, they will not know the price.

The only exception is for international shipments (shipments sent outside Australia) as it is required to show the value of the gift. It’s possible that the recipient will see the details.

This is of course no problem, for orders with two different baby names each gift will be packed in a separate gift box and each labelled with the baby’s name. Both gifts will be shipped together so you will only pay one shipping charge. This is only possible where both gifts are being delivered to the same address.

If you want to order for two babies and have the orders sent to different addresses, then you will need to make two separate orders on our site.

Please see our full delivery details here for updated information. We are located in Brisbane, and we use Australia Post for our deliveries. Here is a guide for each of main cities in each state:

Estimated delivery time for standard delivery:

• Sydney – 3 to 8 days
• Melbourne – 3 to 15 days
• Brisbane – 2 to 7 days.
• Adelaide – 3 to 14 days
• Perth – 6 to 19 days
• Hobart – 6 to 11 days
• Darwin – 13 to 17 days

Express delivery: Orders placed before 11am will be delivered in 1 to 2 business days in Sydney, Melbourne, Brisbane, Adelaide, Hobart and Perth (CBD only, 2 business days to Perth Metro area). Express shipping to Darwin will take 2-3 days.

Shipping options

• $8.90 Standard Shipping – flat rate anywhere in Australia.
• $15 Express Shipping – flat rate anywhere in Australia. Orders placed before 11am will be delivered the next business day in the Australia Post Express Delivery Area. See more details here.

There is free standard shipping within Australia for orders of over $150.

International shipping has been restricted to selected countries. See more details here.

If you make an order that is over $150 then you will receive a free delivery within Australia.

When your order is shipped, you’ll receive an email with a tracking number so you can check the progress of the order.

We accept the following payment methods on our website.

• Visa
• Mastercard
• Amex
• PayPal
• Afterpay

Our site is secured with an SSL certificate and all payments are secure. Please note that we do not hold your credit card details and that these are held by our payment provide (Stripe). Credit & debit card payments are processed with Stripe. 

All payments must be made via out website.

Once you’ve made your order and completed the payment you will receive an order confirmation email confirming the details of your order. If you don’t receive this email, please let us know so we can see if something has gone wrong. Please check your “Junk” or “Spam” folders first and then email us at info@onelittleday.com.au if you still think your payment might not have been accepted.

Yes of course. We will include a gift card to send with the gift so please remember to write a message for the gift card when you’re completing the details for the shipping address during the checkout process.

No, for all orders shipped within Australia there will be no price or invoice with the order. So, you can safely send your gift directly to the recipient knowing they will not know the price of the gift.

For international shipments (shipments sent outside Australia) it is required to show the value of the gift so it’s possible that the recipient will see the details.

All our products are personalised with beautiful embroidery.

Yes!! All our orders are delivered in a gift box and it’s free. You will receive your gift ready for you to give.

We will always try to find a solution for any issues that maybe arise with our products. However, due to the nature of personalised products we can’t accept returns where the customer has changed their mind or made a mistake while ordering the gift. Please triple check the spelling of the baby’s name and other details entered to ensure that the personalisation of your order is correct. If you do find a mistake, please email us at info@onelittleday.com.au and we will see what solutions are possible.

In most cases your order will be processed very quickly so please triple check all the details before you complete your order. If you do need to make a change, please contact us at info@onelittleday.com.au or by phone immediately. If your order hasn’t been processed, we will be able to make changes.

We do pride ourselves on the quality of our products so if you have any issues that you think need to be fixed, please contact us at info@onelittleday.com.au so we can understand the issue and try to offer a solution for you. Photos are always helpful if there is a problem with a product. Please be reassured that in the unlikely event that there is an issue with the quality of your gift we will replace it with a new one or an item of similar value.

Yes, this email should be received just after you complete the payment of your order. If you don’t receive the order confirmation email, then please contact us as soon as possible. Please remember to check your “Junk” or “spam” folders first. If you still can’t see anything the please email us info@onelittleday.com.au and we confirm if we’ve received your order.

Yes, you can. For example, if you want to change the colour of the shoes in a gift set you can do this. You just need to add a comment in the order notes section on the checkout page, please include details of the new font colour if necessary. You can also swap items of similar value. So, if you want to change a fleece blanket for a hooded towel, this is okay too. Simply add a comment in the order notes section and we will make the change for you. If you’ve got a more complicated request, please send us an email and we will offer a solution. Email: info@onelittleday.com.au

On most products we can add a few more characters than the maximum limit. The text will be a little smaller than shown on our site, but we will ensure that it can still be easily read. If you’d like to add a few more characters, please add this in the order notes and we will embroider your gift as you need. Or you can send us an email at info@onelittleday.com.au. Please note that it’s not possible to add more characters to the baby shoes.

Please take some time to think about which font is best for you. Some fonts are easier to read than others so please decide what is important for you when selecting the font. If you want the baby’s name to be easy to read, then please consider selecting the font micro block. Please also think carefully about the text colour you select as embroidery can’t be changed or removed, it’s permanent.