FAQ

We strongly discourage hospital deliveries.

New mothers often leave hospital quickly, and gifts frequently arrive after discharge, which creates unnecessary inconvenience for everyone involved.

If you do choose hospital delivery in a capital city using express post, allow at least four business days or longer.

Australia Post typically delivers within one to two business days, but many hospitals collect parcels from their local post office, which adds an extra day to the process.

If you still prefer hospital delivery, we send your order as requested.

However, we cannot assist with returning or redirecting the gift if the new mother has already left the hospital by the time it arrives.

Yes! Any order that contains multiple items with the same name, will be placed neatly together in the one large gift box.

All gift boxes include patterned tissue paper, any requested gift messages and are finished with a delicate ribbon bow.

Express orders placed before 11am (AEST) are processed and shipped the same business day. All other orders are processed within 1-2 business days.

Express:

Delivery to the following capital cities typically arrive within 1 business day, though please allow 1-2 business days for unforseen delays.

Sydney, Melbourne, Brisbane, Canberra, Hobart, Adelaide and Perth.

Standard:

Delivery to capital cities typically takes:

• Brisbane: 2-4 business days
• Sydney, Melbourne, Canberra: 3-6 business days
• Adelaide: 3-9 business days
• Perth: 5-10 business days
• Hobart: 6-10 business days
• Darwin: 8-13 business days

For delivery times to other areas, please see our full Shipping Info page.

Yes!

Spend over $150 and receive free standard shipping to anywhere in Australia.

Orders take 1-2 business days to process and are shipped quickly all over the nation!

Our character limits exist to maintain the quality of every personalised item we make. Shoes and beanies carry a hard limit due to the space available, so we cannot make exceptions for these products.

For all other items, if the baby’s name exceeds the character limit, email us at [email protected] and we will do our best to accommodate your order.

We strongly discourage avoiding all upper case letters when entering a name. Most fonts read noticeably worse in full capitals and the embroidery loses clarity as a result.

Our team embroiders every name exactly as it appears in the order, so double check both spelling and capitalisation carefully before placing your order as we do not make assumptions about how a name is meant to appear.

The majority of our products are personalised with beautiful, precision machine embroidery. We also offer a vareity of birth announcement keepsakes that are laser engraved with customisable names!

We offer affordable, fast shipping to anywhere in Australia!

Orders over $150 receive free standard shipping to anywhere within Australia.

Shipping Options:

• $9.90 Standard Shipping: Flat rate anywhere in Australia!
• $16 Express Shipping: Flat rate anywhere in Australia. Order before 11am (AEST) and receive same business day shipping!
• $16 Standard International Shipping to New Zealand: Flat rate anywhere in NZ.
• $30 International Shipping: Flat rate to CAN, SGP, HKG, MAS, UAE & KSA.
• $50 International Shipping: Flat rate to USA & UK.

Please see our Shipping Info page for a full breakdown.

Australia Post will notify you via SMS, Email or the AusPost app when your package has been delivered.

PLEASE NOTE: If you are sending a gift to someone else, you may receive SMS messages from Australia Post if it is delivered to a local post office or parcel locker.

In this case, please notify the gift recipient their package is ready for collection as Australia Post doesn’t always leave mail slips.

You can also use the tracking number linked in your “Order Complete” email to keep track of the parcel.

If you have any issues with a delivery, don’t hestitate to contact us via email: [email protected]

No! We do NOT send any invoices or documents showing the price with your order.

The only exception for this is international shipments (shipments sent outside Australia). These are required to show their value on the shipment label. In this case, it is possible the recipient may see the price.

Yes! If you order gifts for two or more babies with different names, we will pack each gift in a seperate box and label them accordingly. Items shipped this way will be sent together, so you’re only charged one shipping cost.

Please note: this option is only available when both gifts are going to the same delivery address. If you would like to send gifts to two or more seperate addresses, please place additional orders on our website.

Once your order has been processed and shipped, you will receive confirmation via the provided email.

Please use the tracking number provided to track the progress of your order.

If you have any questions or issues with your order, please contact us via email: [email protected]

We accept the following payment methods on our website.

• Visa
• Mastercard
• Amex
• PayPal
• Afterpay

Our site uses an SSL certificate to keep your payments secure. We do not store your credit card details. Our payment provider Stripe securely processes and holds all card information. Stripe processes all credit and debit card payments.

Please make all payments through our website. We do NOT accept payments over the phone.

Once you’ve placed your order and completed payment, you will receive an order confirmation email with the details of your order. If you don’t receive this email, please let us know so we can see if something has gone wrong.

Be sure to check your Junk or Spam folders first!

If you still think there has been an issue with your payement, please email us at info@onelittleday.com.au, and we will do our best to assist you. 

Yes of course! We also include the option to add a gift message with your order during the checkout process, so write a thoughtful note to make it extra special!

Once your order has been processed, you will receive an email with a tracking number.

PLEASE NOTE: You may receive SMS messages from Australia Post if it is delivered to a local post office or parcel locker.

In this case, please notify the gift recipient their package is ready for collection as Australia Post doesn’t always leave mail slips.

No, for all orders shipped within Australia there will be no price or invoice with the order. So, you can safely send your gift directly to the recipient knowing they will not know the price of the gift.

For international shipments sent outside Australia, we must show the gift value on the parcel. This means the recipient may see the details.

Yes! We package every order within a One Little Day gift box, making gifting an easy process. Each gift box includes tissue paper and a delightful bow to make gifting extra special.

We will always try to find a solution for any issues that maybe arise with our products. Due to the custom nature of our personalised products, we are unable to accept returns for change-of-mind or damage from ordinary wear and tear. However, if your personalised item arrives defective or incorrect due to an error on our part, we will replace it at no extra cost as soon as possible. In the event this happens, please contact us via [email protected] as soon as possible.

For more information, please visit our Returns and Refunds Policy page.

It is not uncommon for expecting parents to change the name or spelling after placing a gift order. In the event this happens, please contact us via [email protected] as soon as possible so we can try to place a hold on the order or make any required changes before it is processed.

We process orders quickly, so it is essential you contact us immediately to make any required changes.

We take pride in the quality of our products. If you experience an issue that needs attention, please contact us at [email protected] so we can review the problem and offer a solution. Please attach photos to help us understand any product issue quickly. If you receive a gift with a quality problem, we will replace it with a new item or provide another item of similar value.

Yes, you should receive this email just after you complete payment for your order. If you don’t receive the order confirmation email, then please contact us as soon as possible. Please remember to check your “Junk” or “spam” folders first. If you still can’t see anything the please email us [email protected] and we confirm if we’ve received your order.

Yes, you can. For example, if you want to change the colour of the shoes in a gift set. Please add a comment in the order notes section on the checkout page, include details of the new font colour if necessary. You can also swap items of similar value, e.g If you want to change a comforter to a different kind. Simply add a comment in the order notes section and we will make the change for you. If you’ve got a more complicated request, please send us an email and we will offer a solution.

Email: [email protected]

Please take some time to think about which font is best for you. Some fonts are easier to read than others so please decide what is important for you when selecting the font. If you want the baby’s name to be easy to read, then please consider selecting the font micro block. Please also think carefully about the text colour you select, as embroidery is permanent and we cannot change or remove it.

If you live within the Brisbane area we can arrange for a local pickup. Please email us at [email protected] and we will sort out the details.

We design the majority of our products in house and embroider 100% of our personalised items in Australia.

Manufacturing of our products occurs in China.

If you want to see how a specific font or thread colour looks on a particular item, browse our gallery. We display many of our items in various colour and font combinations.