Returns and Refunds Policy
This policy covers two scenarios for both personalised and non-personalised items: (1) defective or incorrect items, and (2) change-of-mind or non-defective returns. Please read each section carefully.
If you have any questions or issues with your order, please contact us at [email protected]
Non-Personalised Items — Change of Mind
We accept change-of-mind returns on non-personalised items within 30 days of the delivery date. If you are not satisfied with your purchase for any reason, contact us and we will provide a full refund or replacement. We will provide a free downloadable return label by email. No restocking fees apply.
Non-Personalised Items — Defective or Incorrect Items
If your non-personalised item arrives defective or incorrect due to an error on our part, we will replace or refund it in full within 30 days of the delivery date at no cost to you. We will arrange return shipping at no cost to you. No restocking fees apply.
Personalised Items — Change of Mind Returns
We do not accept change-of-mind returns on personalised items at any time. No return window applies as these items are non-returnable once personalised. Due to the custom nature of personalised products, we are unable to accept returns for change-of-mind, spelling errors entered by the customer during ordering, or damage caused by ordinary wear and tear.
Personalised Items — Defective or Incorrect Items
If your personalised item arrives defective or incorrect due to an error on our part, we will replace or refund it in full within 30 days of the delivery date. We will arrange return shipping at no cost to you. No restocking fees apply.
Refund Processing
Refunds are processed within 14 business days of us receiving and inspecting the returned item.
Contact Us
Email: [email protected]
Phone: (07) 3899 2489
